Telephone and Mobile Banking

Features That Say You're Serious About Service

Interactive Voice Response (IVR)

Southern Financial Systems brings the latest in open architecture voice processing to community banks. Our IVR is an advanced voice processing platform that can elevate customer satisfaction to new levels with completely self-service applications. Through simple, multiple language touch tone or speech commands, your customers can have 24/7 access to information on all types of accounts, initiate transactions, check on other bank products and services and receive statement information. The system provides for easy migration from existing systems with PIN and data conversions.

The IVR's browser based administration provides bank-wide, secure access to authorized personnel without distraction from their other duties. With stability, ease of use and flexibility, the Southern Financial IVR was designed around today's open standards with a view into the future. The system is architected to run on either a Windows or Linux platform and its modular design can easily support multiple databases, voice and speech cards and hardware configurations. Our IVR's core component is its advanced graphical user interface (GUI) application generator. Using a drag-and-drop workflow environment with graphical elements, Southern Financial can rapidly deploy requested changes in voice processing flow, system customizations and new applications. This unique design can quickly evolve within your business environment and satisfy customer requirements for your voice touch-points.